Your customers are the future of your business and delivering a superior customer experience is critical to success. A reliable, efficient Customer Relationship Management (CRM) solution makes it easy to build lasting customer relationships, gives executives the necessary resources to maximize their organization, and empowers companies with what they need to tackle fundamental problems:
The Cost to Acquire New Customers
- Most companies don’t maximize existing customer relationships;
- It costs more than 5 times as much to acquire a new customer than it does to keep a current customer;
- Most companies lose more than 10% of their customers per year;
Cutting customer losses in half can increase profits by more than 60-80% over 10 years.
CRM can help you acquire, grow and retain more customers.
The Lack of Understanding
- Many companies have no way to determine how and where to prioritize their efforts;
- Roughly 50% of customers in any given customer base are unprofitable;
Unprofitable customers consume 50% of the time and budget for most marketing, sales, and service organizations.
CRM can help you find, understand and expand success
The Inefficiency
- Organizations don’t communicate efficiently with each other or with their customers;
- Organizations don’t leverage existing resources and waste time, energy and money recreating.
CRM can help you immediately increase productivity and efficiency
The Ineffective Organization
- Companies do not have the ability to understand what is happening in their organization and how to impact positive change;
- Companies can’t prioritize the most pressing issues and best decide where to focus their time and energy.