Need help with your GT Account? You’re in the right place.
Welcome to the IAM Help Page! Whether you’re a new student or employee setting up your GT Account or an existing student or employee having trouble with signing in, resetting password, using two-factor authentication (2FA), or recovering from phishing or a suspicious activity, we’re here to help you. We have self-service tools available to help you recover from any issue and log in securely. Please see the quick links to common help topics below. Tap the link related to the issue you are experiencing to learn how to resolve it.
GT Account Issues
Password Issues
Duo Two-Factor Issues
- I am unable to use Two-Factor
- I am locked out of Duo
- I need to enroll myself into Two-Factor
- I need to set up my new phone for Duo
- I need to report my Duo phone/token missing
- Visit Duo 2FA FAQ for troubleshooting common two-factor issues.
- Visit the GT Two-Factor site for video tutorials and all the two-factor resources.
New to GT, how to log in?
Device Security
To learn about the device security requirements for logging into critical GT applications, see Device Security.
Phishing Avoidance
To protect your GT Account from phishing, see Phishing Avoidance.
Phishing Recovery
To recover your GT Account from phishing, see Phishing Recovery.
Need More Help?
For technical assistance, contact the Administrative Services Center (ASC) Technology Support at 404-385-1111 or via email at support@oit.gatech.edu.