Category: Resources

Becoming Part of the Solution

I know I said we’d be delving into Part Two of the Welcome Manual this week, but that will have to wait for now.

The tragic deaths in our country over the last few weeks demand that our conversation change; that we all pay attention; that we all ask questions about how we can live and love differently; and about how, regardless of our age, race, job, or state of citizenship, we raise our voices to achieve the society described upon the founding of our nation.

declarationThe words of the Declaration of Independence could not be more clear: “We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable rights, that among these are Life, Liberty and the pursuit of Happiness.”

A Wake-Up Call

When the shootings in Baton Rouge, Minneapolis and Dallas took place, I was in Boston and Plymouth. These pivotal places in American history, which represent hope and freedom, only made it more painfully obvious that nearly two and a half centuries since we declared independence, we have yet to live up to the beautiful ideals of “life, liberty, safety and happiness” for all our citizens. These deaths have been a poignant reminder of this fundamental failing, and they’ve rattled me, as I’m guessing they have many of you.  Police being targeted and killed while serving their cities is horrifying and unacceptable. Protests, sit-ins, viral videos, and daily unrest make it clear our racial divide is not narrowing. We are living in a crucial moment in history. Real change will demand collective grace, understanding, risk, patience, and many other qualities that require tremendous selflessness and self-awareness. It’s also going to take people in positions of power and privilege using their platform to bring this change about.

Until recently, I have not thought much about my role or opportunity when it comes to providing a forum for discussing and improving race relations locally or broadly. I have simply lived my life as my parents and my faith have taught me– to treat everyone with respect. As a native of Atlanta, I’ve associated with of our identity as “the city too busy to hate.” As an employee of Georgia Tech, I’m proud that we were the first public university in the south to voluntarily integrate. As an American, I stand behind Martin Luther King Jr.’s words to judge not “by the color of their skin, but by the content of their character.”  But I have begun to appreciate that not being part of the problem is also not being part of the solution.

“What can I do?”

At Georgia Tech we proudly recruit, cultivate, and graduate students who passionately seek solutions to complex problems. They are insistent upon collaborating to refute the status quo. It’s my responsibility,  as a citizen, a staff member, and someone who holds a position in national organizations for higher education, to bring that  mentality to our nation’s current racial climate. This is uncomfortable and I feel unqualified; yet I also feel compelled.

“What can I do?” This is a question that I’m thankful to hear many asking right now. As for me, I attended a conversation in a colleague’s home on Saturday. About 25 friends old and new. The group as effectively half black and half white, and fairly similarly balanced from a gender standpoint. We talked about big and small issues regarding barriers to racial equality. We listened to stories, we shared our own trepidation, as well as our hopes. This week our staff gathered to listen to black co-workers talk about their last few weeks, their families’ struggles, and their desire to see change in this country they dearly love. Next week well over 100 admission staff from our area, including Agnes Scott College, Emory University, Georgia Tech, Georgia State University, Morehouse College, Oglethorpe University, Spelman College, and The University of Georgia, will gather for an annual day of professional development. We have changed our agenda to include a facilitated discussion on this topic of augmenting race relations in America. And in the months ahead, I’ll be discussing the need for discussion, understanding, and appropriate action at both the local and national level through my professional roles, positions, and network.

What Can You Do?

  • You can listen: There are many great recent and archived perspectives, but I was struck by this poem “White Boy Privilege” by an 8th grader here in Atlanta (Be advised he uses some profanity in this video). And then you can ask: “What am I doing to challenge those around me? How am I using my voice, my position, my influence to make racial equality a reality in America in my lifetime?” And then you can REALLY LISTEN as Pastor Greg Allen- Pickett demonstrates in “Reflections on the train: Racism and being an ally.”
  • bbYou can read “My hopes, dreams, fears for my future black son.” And then you can think about the literal and proverbial fences that still stand between races in America; about how critical it is for freedom to mean the same thing to all Americans; and how crucial it is for all citizens to trust and support our policemen so they can do their job well.
  • You can watch: “Color Blind or Color Brave” And consider Mellody Hobson’s words: “Then I realized, the first step to solving any problem is to not hide from it, and the first step to any form of action is awareness. And so I decided to actually talk about race.”

While the overall solution in our nation is nuanced and complex, part of the equation is recognizing that education is a privilege. AND SO YOU CAN TAKE ACTION: If you are headed to college next year, I urge you to listen and lead—and to challenge others to do the same. Create opportunities to have these hard conversations.  If you are continuing in high school next year, be a part of the solution: use your voice and position to build a school community that is equitable, that respects all races, and that gives opportunity regardless of skin color. If you are parenting a student in school at any level, keep coaching your kids to step in and step up. And the same in your own home, your community, your place of worship or work. Be reminded of Hobson’s words, “You can be color brave. If you are trying to solve a really hard problem, you can speak up and be color brave. Now I know people will say, but that doesn’t add up to a lot, but I’m actually asking you to do something really simple: observe your environment, at work, at school, at home.”

We have the opportunity to ensure that 21st century America is  known as the time in which we finally made life, liberty, and the pursuit of happiness a universal reality in our society. Perhaps someone much smarter than me will come up with a grand plan to bring this about.  But for now, I’m looking at myself and my sphere of influence. I encourage you to do the same.

5 Essential Ingredients When Calling an Admission Office

At Tech we love formulas, and while not everything can fit into the magic of math and flow charts, I’ll let you in on a secret: there is a correct formula when you call the admission office. See, I’m the inside man. I work in the Communication Center, and generally speaking, I love talking to parents and students about Tech and helping solve the problems that come with going to college. I also train student workers. We work together every day and share insights about how to better communicate with our audience. Several months ago, I started to notice some emerging patterns and correlations – I am a Tech grad after all – regarding those frustrating or unproductive conversations, versus those where the caller left better equipped, and I or my students felt satisfied with our work.

So what is the formula? What pattern results in a positive experience with the Admission Office? Here are five essential ingredients to having the best experience:

Preparation

What you do before the call is as important as what you do during. In the most successful interactions, the caller has 1) called the right department 2) asked the right question 3) has the explanations and identification to help the process along.

  • When folks have called us erroneously (we were once asked if we could help sell a mink coat…) I wonder if they Googled it first. This is everything from the mink coat lady, to asking about programs we don’t offer or contacting us instead of Alumni, Athletics, Financial Aid, etc. It’s part of our job to help redirect calls, but we don’t love bouncing people around, or feeling like we can’t help at all.
  • Why does it matter if you call with a question versus a scenario? Our job involves problem solving, but when I don’t know what the problem is I don’t know what details I’m looking for in the story. The question first helps us know what to look for, and it helps us be more efficient if we have to redirect your call or have the answer on hand. For example, in January, a lot of applicants were having trouble submitting a document. Call volume was really high, and we knew about the problem. Applicants were under the impression they were the only one with the issue, and they would begin with a story instead of the question. Most of time, I could clarify one or two things and get an answer to them quickly and clearly without needing the longer explanation. They had a quick answer, and I could help the next person in line.
  • Sometimes explanations and stories are necessary. Ask your question first thing, but be prepared when we have to ask you clarifying questions. This means the context of why you are asking and having the proper background and identification information (like your GTID).

Be Nice

You’ve done all the prep work – now it’s time to call. I cannot emphasize enough – be nice. In Kindergarten, we were taught that when you are mad or anxious, take a deep breath (count to 10). When you engage us, you can let know your emotional status, but know we want to help you, even if the answer is an infuriating “no”.

This really is very helpful for the caller. The minute a call comes in, we are there to help you, but the more abrasive the person on the other line is, that desire to help starts draining, and I or my students just want the call to end. The reality of being nice is that it will take you further.

Call

Sometimes when people are asking questions, it’s too late to be asking questions. Once there was an applicant who had a discrepancy in his application. He called a couple weeks after decision release – which was too late for us to edit anything. Calling a month or two earlier would have ironed out the issue, and avoided a frustrating scenario. If you see a problem – and you can’t find the solution online, count to 10 and give us a call.

Communicate with the Applicant

If the student can call themselves, do that. If not, communicate with them before calling. I have had scenarios where I talked to mom, dad, mom, applicant, dad, and then the applicant again. I felt like I had entered a Days of Our Lives season finale, but I couldn’t drag everyone in a room and fanatically cry for everyone to tell the truth to each other. Students – talk to you parents. Parents – talk to your kids. Students – do as much as you can on your own. Parents – let them.

Email

Anyone – send an email. We get through most of the emails every day. Bad phone connection? Email. Expensive to call? Email. Mad? Email (then don’t send it). The only thing we ask is to please include your name on the emails, and past correspondence.

Conclusion

It should be said, formulas have variables, and one you can’t help is the human factor. For example, you do everything right, but my stomach is playing games with my temperament, and I get short with answers. So instead I promise you this, whatever capricious version you get on the phone, my students and I are working in this office because we love Tech, we value higher education and we care about students finding the right university to attend.

What Admission Folks Think But Don’t Say

A few months ago, the New York Times published an article entitled “Advice College Admissions Officers Give Their Own Kids.” There were some helpful points, as well as honest and practical advice. But what would have been far more intriguing is an article called “What Admission Folks Think But Don’t Say.”

This is the blessing and curse of our work. Each year we meet amazing students around the country who are incredibly accomplished. They’ve mastered multiple coding languages, started their own companies, written plays and books, and achieved ranks in martial arts and piloting that many twice their age would envy. They humble us, they inspire us, and honestly they give me hope for the future of our country. But on the flip side it also makes us hyper- aware of the competition that exists on a macro scale.

Fallout

It impacts our marriages: Spouse 1: “Look honey, isn’t she amazing. She’s four months and already pulling up. What core strength?! Maybe she’ll be an Olympic gymnast.” Admission Spouse: “Probably not. I’ve read essays from kids who at her age were already doing Yurchenko Loops.” (Not the recipe for amorous relations.)

It offends our mother-in-law: “Oh my goodness! He’s so smart. He knew how much change we would get when I bought him that ice cream after kindergarten today.” Admission Son-in-law: “Pssshhtt… some kids his age are doing differential equations while they eat their cheese sticks.” (Somehow you’re at the kids table at the following Thanksgiving.)

We quickly learn that to preserve our marriages and our friendships/sanity, we have to adapt. It reminds me of the childrens book Being Frank. Frank has to learn from his Grandpa Earnest that while “honesty is the best policy” sometimes it’s best served with “more sugar and less pepper.”

kids table

Spouse 1: “I think he should have him tryout for the pre-Academy team.” Admission Spouse thinks, “He’s going to get smoked. He’s not even the best player on his team. But maybe this will motivate him to practice more.” And so we say, “I don’t mind taking him.”

A friend says, “We are going to send her to X private school. Last year they sent students to Stanford, Dartmouth, and U. Chicago.” Admission Friend thinks admit rates: “4.7, 10.9, 7.8…” and then says “Well, that’s a great school. I know she’ll enjoy their class on ‘Evil in the Guilded Age.’”

If you watch closely though, you’ll see these folks utilizing some physical crutches as they utter these statements. They’ll scratch their bottom lip with their teeth before responding, or they’ll empahatically close and then re-open their eyes as if a bug just flew directly in. We do it out of love…and survival.

Consider These Stats

  • 3.3 million high school students graduating in USA on annual basis
  • 65% of high school grads go on to 4 year colleges/universities
  • Under 14,000 or .6 % of students entering a four year school will go to an Ivy League school.

OR

The Truth

We’re still typical parents. Just look back at the pictures from that NYT article. We hike, hug, drive mini-vans, and occasionally go to Chili’s due to a lack of good options at an out of town baseball tournament. We love our kids and we support them and encourage them and want them to thrive. We highly encourage them to take tough classes– to compete at a high level in athletics– and to broaden their interests and skills in the arts.

I am an optimist. A cup half fuller. Several of my family members went to Princeton and several also worked there. My wife and I both went to UNC- Chapel Hill for college. Our DNA is solid. But statistically I realize that it’s unlikely either of my kids will get into those schools. Hell, it’s unlikely that any of my close friends in Atlanta will have kids that get in or go to either.  I’m ok with that.  We still cheer for them. We buy the sweatshirts in the campus bookstore and tell stories of mid-fall strolls through the quad with fondness. But, like you, the majority of our days and years are spent reminding them that we love them; that we are proud of them; that we enjoy watching them sing on stage or swimming in meets; or just walking up the drive way after being gone. What we think is that we are just glad to be parents. What we think is that they’ll ultimately go somewhere for college- and that will be just fine, even if it’s not an Ivy or our alma mater. What we think is that we are thankful to have had our college experience, even if ultimately our kids don’t have the same one.

Perspective

where you go

Frank Bruni recently wrote Where You Go Is Not Who You’ll Be. He enumerates endless examples of Pullitzer Prize winners, Rhodes Scholars, CEOs, etc. who went to schools on pages two and three of US News rankings or with 50%+ admit rates. These are the numbers. These are the facts. And thousands of very intelligent parents who love their kids around the country have read the book and processed the information. But in the “summer calm” I can clearly see that we are again on the cusp of another fall filled with high pressure and anxiety among parents who will push and pay and travel and angst about their kids being in that .6%.

I get why the NYT wrote the piece they did. Perhaps the broader public is not yet ready for “What Admission Folks Think But Don’t Say.” But if you are, then the next time you see an admission counselor with a band aid on her lower lip, just say, “It’s OK. I know the code. You can tell me what you’re really thinking. Should I send Jimmy to flute camp?”

 

 

 

Make it a summer!

In the world of college admission, March and April are a busy time as campuses host prospective underclassmen, admitted seniors, and their families. Those heavy visit months come right on the heels of an isolated and compressed winter hibernation (also known as application reading season). And that period was immediately preceded by a fall of heavy recruitment travel, which is guaranteed to garner lots of hotel and airline points but ruin some otherwise promising millennial romantic relationships. Personally, I love that this work is highly cyclical, and you’ll notice that career admission folks will schedule weddings, vacations, tax submissions, and house closings around this schedule (attempts to schedule births are noble but less predictable, and often met with mixed reactions from spouses).

So each year as May arrives, I’ve started telling myself and our staff to “make it a summer!” Summer is our time to think, reflect, plan, and just relax a little. We encourage staff to work remotely more consistently; put the suits, ties, and dresses in the closet for a while; take vacation; get out to professional development conferences and workshops; and build campus relationships when everyone has more capacity. Make it a summer: go to the beach; don’t stay longer at the office than you need to; build that deck; and hang out with your friends and family. Admittedly, at times it can feel a bit neurotic. It’s how I imagine Manitobans treat the month of August: “Go!! Do everything this month before the snows return and your flip flops are buried until this time next year.”

If you are wrapping up your junior year, I suggest you “make it a summer,” because even though you are excited about exams being over and the pool opening, sometimes as the weather warms up, so to can the pressure from parents and others about your upcoming senior year and the college application process.

So stay calm and check out these seven tips for making the most of your summer

One: Write

Writing your essays in the summer allows you to spend your senior fall focusing on school and life outside the classroom, rather than agonizing over your introductory paragraph. My guess is when it comes to completing the application, you’ll nail your name and birthday pretty easily. It’s the essays that take time. And let’s be honest, writing by the pool is a lot more appealing than on October 15 at 11:38 p.m. in your room with mom looking over your shoulder yelling, “Submit! Submit! Submit!” Just a heads up, the Common Application and Coalition Application essay prompts are now posted for your writing enjoyment.

Two: Visit

Summer visits often get a bad rap because fewer students are on campus. While this may be true at some schools, summer visits are a great way to rule places in or out of consideration.

If you visit and discover that you don’t like the town/city, or the campus has too much green grass, or the gothic architecture freaks you out, that’s not going to change if students are walking around and leaves are falling. Often advisors and faculty (if you give them advance notice) have more time in the summer to meet and talk– as do admission officers. You can revisit schools you’re interested in  after you are admitted, or in the fall to confirm you want to apply.

Three: Homework

Normally, when I say that word my second-grade son falls over and starts rolling around on the ground. In hopes you won’t have the same response, let’s call it “poolwork.” Regardless, this is the season for narrowing your college list and determining exactly where you want to apply. Use resources like BigFuture or CollegeView as well as less conventional tools such as Reddit or College Confidential. We’ve also found this to be one of the most helpful, creative, and comprehensive websites in the college admission space. Keep in mind (minus the last site) these are only one part of the equation, but the more pieces you compile, the better cumulative picture you will have of a place.

Four: Relax

It’s summer. Enjoy it. The truth is, you don’t need to put your summer calendar into an optimized spreadsheet to enjoy your senior year or have a good plan for applying to colleges. Ultimately, there is no perfect formula. A certain enrichment program, mission trip, or particular internship isn’t going to “get you in” to a specific school. So, this summer don’t think too much about a high GPA — do think about a high SPF.

Five: Work

Gotta love “work” coming right after “relax.” Sheesh! You have an opportunity every summer, but particularly right before your final year in high school, to get a sense of the type of job you might ultimately want.

Even if you don’t land a paying job, maybe you can work out a deal to get in 10 to 15 hours a week volunteering at a local business or organization. Being in a professional environment will give you a sense of what you may or may not want to pursue. And to be honest, working in any setting is a good thing, even if it’s at the local yogurt shop (just keep your job by not giving away too much away for free), or waiting tables or selling camping equipment at REI. My favorite high school job was delivering Chinese food. Good money, quality time listening to music, and I now have no need for the Waze app because I still have all streets in my hometown in my head. Downside is I consumed more fortune cookies in those two years than most humans could in two lifetimes.

Six: Learn

What do you love? What is the most interesting topic or subject for you? Look around and see if a local university or community college is offering a course in that field. Not only could you earn college credit, but you’ll get a good sense of the rigor and pace of a college course.

Schedule too tight or not too concerned about earning credit? How about a Massive Open Online Course (MOOC)? Learning in this environment will serve you well as you head to college, and certainly in your career as this medium will be increasingly vital to business and relationship cultivation. What better way to stretch your knowledge of a field and also grow as a learner than taking a course in this format?

Seven: Network

Reach out to an older student you know who just finished senior year. Ask them fresh off their admission search and decision making process about lessons learned, tips, and so on. Extra Credit: Find someone coming home after freshman year in college. There is often no better resource for insight into a college — especially one farther from home — than a student who once sat in your high school and adjusted to that living and learning environment from your hometown. (If you end up getting a date out of this, give a shout out @gtadmission)

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The Waitlist…yea, you know. Part 3.

Good news, bad news. Good news is my editor just had a baby. That means the filter is off and you’re going to get an even more concentrated dose of transparency. Bad news is my editor just had a baby. That means the clean sections, readability, and schedule of these blog entries is going to take a hit. Bonus good news: this beautiful new baby just became part of a loving, amazing family.

waitlist-300x200

I coach little kids soccer. My goal (no pun intended) when the kids were three and four years old was to keep them all on the field, heading the right direction, and not crying uncontrollably. If you could achieve the trifecta in one game, it wasn’t just a win– it was like a championship run! Now most of those kids are seven or eight. We have progressed to periodic passing, trapping, and calling for passes, etc. But beyond the fundamentals we also focus a lot on sportsmanship/exhibiting class. You knock a kid down, you help him up; you lose a game, you still line up with your head up and earnestly say “good game.” The other day after a game I saw two kids pushing each other a little bit. These were not my players. Still, I couldn’t help myself. I walked over, and just as I got in earshot, I heard one of them say, “Oh, yea. What are you going to do about it?!” Now the kid really had me pissed because not only was he being a jerk, but he used one of the lamest lines of all time. Come on, man!

For the last two weeks we’ve bemoaned the waitlist. We’re on a three step process to healing.

  • Step 1: Acknowledge.
  • Step 2: Yell it a little louder.
  • Step 3: What are you going to do (and not do) about it?!

1- Do your part. At most schools the waitlist offer is just that– an option. Check what they sent you or what they put on their website. Typically, you need to take action of some kind to accept or claim your spot. So do that (Or don’t. That’s also your choice. You can absolutely cancel your application, and you should, if you’ve decided to go elsewhere.)  If you do claim your spot, be sure you do anything additional that they instruct. Is there a supplementary short answer question to respond to? Do they want you to send another recommendation letter or schedule an interview? Each school will handle this differently, so read your letter, email, or online collateral carefully.

2- Don’t get crazy. We’ve had students send a painted shoe with a message on the bottom reading: “just trying to get my foot in the door.” Cute? Well, I remember it. But it was ultimately ineffective. We’ve had lots of chocolates, cookies, and other goods sent along with poems or notes. I can’t speak for all admission offices, but there is no way I’m eating any of that, even if it’s been shrink wrapped, vacuum packed and appears to be delivered straight from the vendor. Call that paranoid or callous if you will. I’ll find my own dessert.

3- Do reach out to your admission counselor. (Unless they specifically tell you not to.) Check out our waitlist website here. We’ve been told that it’s terse. Perhaps. But it’s pretty darn clear, right? We’d rather be accused of being brief and directive than vague and verbose (put that in your SAT pipe and smoke it.) If you have met or corresponded with someone from the admission office, perhaps when they visited your high school, or while you were on their campus, send them an email. Let them know you claimed your spot on the waitlist, completed the school’s stipulated form, essay, etc. You are indicating continued interest in attending. Remember in Waitlist, Part 1 when we talked about the university’s perspective? If they miss their class and need to go to the wait list, they want to do so as quickly and efficiently as possible. This is your wink and nod that you would accept an offer if made. Now let me be clear– I’m not tell you to reach out every day. This is a one and done proposition. One year I received a letter, email or call every day in April from a student wanting to “demonstrate interest.” There is a distinct line between demonstrating interest and stalking… and it she leapt over it with both feet.

4- Do deposit elsewhere. The university that has offered you a spot on their waitlist should be instructing  you to take this step, but I cannot reinforce that enough. Because most schools won’t have a firm sense of deposits until late April, the majority of waitlist activity occurs in May and June. Since May 1 is the National Deposit Deadline, you need to go ahead and put money down before that point to secure your spot in a class. I understand and sympathize with this position. I know you don’t want to forfeit money, as these deposits are typically non-refundable. And I know that from an emotional and mental standpoint this is a challenge. So I’ll just conclude where I began– with a sincere apology that waitlists exist at all. They suck!

5- Do wait well. Last time I said I did not have a tip for you on this. Well, that’s because I knew I’d need a fifth bullet point in this blog. Here’s my advice. After you’ve claimed your spot and deposited elsewhere, take some time to write down a few things you are looking forward to in college. In doing so, you’re focusing on “why” you are going to college, and de-emphasizing the “where.” (Keep that list and re-visit it next year at holiday break and after freshman year.) This April I want you to relish your senior year. Enjoy spring break, go to prom, take the opportunity to thank a few teachers or read something outside of school that you’re genuinely interested in. When talk about college comes up, whether that be with family or friends, steer the conversation away from where and towards what you want to study, experience, learn, and accomplish.

I distinctly remember being in your spot in April of my senior year. People seemed so sure of themselves. It appeared they knew exactly who they were going to live with, which fraternity they were going to pledge, and what football games they would be going to in the fall. Let me tell you something: Life does not change in that regard. Other people always seem like they have it all together. Life looks easy for them (especially if you believe their social media account). But we all have our challenges, our doubts, and our insecurities. If you have the confidence to embrace uncertainty, and can be open to and excited about the adventure of not knowing, you will not only navigate the next few weeks well, you’re going to live a rich and content life.

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